Support Reachability Issues

I want to get immediate support to resolve a serious issue. What should I do?

A.Please reach our support team at +973 17231666 during work hours, from Monday to Saturday. They will be able to assist you immediately in solving any problems which you face with your Bahraincrown orders.

I want to talk to someone in your Support team. But, your number is always busy or not reachable. What should I do?

B.In case our numbers are busy for some reason while you are calling, we have processes to call you back within one working day from the time of your call. This can happen when all our Support agents are busy. Calling later might help you to get through as well. Please drop a line at support@Bahraincrown.com in case you are not able to get through, after multiple attempts. A Support team member will get in touch with you to resolve the issue.

Service and Warranty Issues

A device I bought from you has stopped working. What do I do?

A.All service and warranty related issues related to all products sold by Bahraincrown are handled directly by the corresponding Manufacturers/Importers. In case you have not received the details of the Manufacturer/Importer, please reach out to our Support team to get the same info. You can directly coordinate with them for service/warranty post the same. In cases where you need help in coordinating with the Manufacturer/Importer, where a particular issue has been dragging for too long, Bahraincrown Support team may step in to coordinate for a faster resolution of the issue.

A device bought from you is damaged/stopped working/needs service. Can I return it to you and get a refund?

A.Returns, warranty and service of all devices sold on Bahraincrown are controlled directly by the Manufacturer/Importer. If the manufacturer has a return policy against such a device for the specific issue faced by you, you may be able to return the same to the manufacturer directly. Bahraincrown does not control this process, and hence would not be able to take direct returns of any devices. We typically just coordinate with the manufacturer to resolve any device service issues cleanly.