Looking for a quick resolution? We might have solved a similar issue before. Take a look at the FAQs below to see if any of our standard processes can get you to a quicker resolution.

Support FAQs 

Shipment related queries Bahraincrown

I got an intimation that my order was shipped quite some time back, but I haven’t received it yet. What should I do?

A.Our logistics teams automatically follow-up for delayed shipments and escalate with the logistics teams of our shipment partners. But, you can raise it without support team through an email or call, to be doubly sure that the shipment delay is getting resolved quickly, and your shipment is getting delivered.

I ordered quite a few products, but received only a few of them in the shipment which got delivered to me. What should I do?

A.While most of the fast-moving products are stored at Bahraincrown warehouses, there are certain slow-moving products which are procured against your orders, to ensure freshness of stock. When we run into such scenarios, we split your orders into two (or in some rare cases, more) shipments. In such a case, you will get clear communication about which products and how many quantities are being shipped out to you, and the invoice attached to the shipment will carry only those product details. In case the invoice and the shipment matches, then there is nothing to worry. Your other products might already be on their way, as part of a different shipment. In case the invoice and shipment doesn’t match, please raise it to our support team immediately. You can share a photo of an invoice and the shipment by mail to support@Bahraincrown.com

I received a shipment recently, but the invoice and what is in the shipment are not matching. What should I do?

A.Please share a snapshot of the invoice and the shipment to support@Bahraincrown.com. Our support team will reach out to you, to resolve the same quickly.

I received a shipment against my order, but it contains some other products which were not ordered by me. What should I do?

A.Please share a snapshot of the invoice and the shipment with us at support@Bahraincrown.comn. Our support team will reach out to you, to resolve the issue, and get the right products sent to you ASAP.

I received a shipment which has some products which are about to expire in the next couple of months. What should I do?

A.We do not ship products which have shelf lives of less than twelve months, except in cases of rare products where the full shelf life itself is low. In case you received a near-expiry product, please share a snapshot of the product with the expiry information clearly visible along with the order id, to support@Bahraincrown.com. Our support team will reach out to you, to get it replaced with a fresher product quickly.

I received a shipment against my order, but the shipment seems to be damaged. What do I do?

A.In case the shipment looks damaged from outside, please reject the shipment and intimate our Support team about the same. We will arrange for a new shipment to be sent to you in its place. In case the shipment package looks good outside, but a product is damaged is inside, please raise the same with our Support team, by mailing the details to support@Bahraincrown.com along with a snapshot of the damaged products. Our Support team will reach out to you to pick up the damaged products and to send across a replacement shipment to you.

 

Support Reachability Issues

I want to get immediate support to resolve a serious issue. What should I do?

A.Please reach our support team at +973 17231666 during work hours, from Monday to Saturday. They will be able to assist you immediately in solving any problems which you face with your Bahraincrown orders.

I want to talk to someone in your Support team. But, your number is always busy or not reachable. What should I do?

B.In case our numbers are busy for some reason while you are calling, we have processes to call you back within one working day from the time of your call. This can happen when all our Support agents are busy. Calling later might help you to get through as well. Please drop a line at support@Bahraincrown.com in case you are not able to get through, after multiple attempts. A Support team member will get in touch with you to resolve the issue.

Service and Warranty Issues

A device I bought from you has stopped working. What do I do?

A.All service and warranty related issues related to all products sold by Bahraincrown are handled directly by the corresponding Manufacturers/Importers. In case you have not received the details of the Manufacturer/Importer, please reach out to our Support team to get the same info. You can directly coordinate with them for service/warranty post the same. In cases where you need help in coordinating with the Manufacturer/Importer, where a particular issue has been dragging for too long, Bahraincrown Support team may step in to coordinate for a faster resolution of the issue.

A device bought from you is damaged/stopped working/needs service. Can I return it to you and get a refund?

A.Returns, warranty and service of all devices sold on Bahraincrown are controlled directly by the Manufacturer/Importer. If the manufacturer has a return policy against such a device for the specific issue faced by you, you may be able to return the same to the manufacturer directly. Bahraincrown does not control this process, and hence would not be able to take direct returns of any devices. We typically just coordinate with the manufacturer to resolve any device service issues cleanly.